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Terms and Conditions
Live delivery is guaranteed on air freight shipments from AIRFISH unless
- 1. carrier is at fault;
- 2. there are unusual and undue shipping delays over which AIRFISH has no control; or
- 3. carrier fails to deliver shipment to destination within 24 hours of dropoff time.
However, AIRFISH, with proper notice either verbal or written, reserves the right to cancel and nullify this live delivery guarantee in special conditions, such as certain international shipments, etc. In case of undue or other carrier failure, a claim must be filed directly with the responsible carrier or courier. Any DOA losses must be confirmed by the carrier or courier and AIRFISH must be notified of DOAs on the date of arrival. All DOAs must be claimed on day of arrival. A picture of the fish in the bag must be emailed to info@airfish.de once the fish is taken out of the shipping bag, it becomes the owner's responsibility
Warranty is void if shipment is not claimed within two hours of arrival. AIRFISH reserves the right to either replace or credit DOAs solely at its discretion. Any credit due will be given on future orders.
No fish will be replaced if death is due to negligence on the part of customers or carriers. Orders are sent on a prepaid basis. Prices are subject to change without notice.
Note: Live delivery is not guaranteed on any alternate methods of delivery unless warranty is specified at the time of order.
In situations where--through no fault of AIRFISH or the carrier-an order or any portion of an order is cancelled or otherwise refused by the customer AFTER the order has been processed, bagged, boxed and delivered to a carrier, the following charges shall be assessed to the customer:
- 4. any freight/carrier charges which might have been incurred,
- 5. all applicable box/packing charges,
In any and all cases not specifically waived in advance, customer shall be responsible for the entire cost of shipping his order, whether such shipment is made via air freight.
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